Shipping & Returns Policy – LIVA
At LIVA, we are committed to delivering your luxury experience with care, speed, and reliability. Please read our shipping and returns policy below.
🚚 Shipping Policy
Order Processing
- All orders are processed within 24–48 hours of confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Delivery Timeline
- Within India: 3–7 business days
- Delivery time may vary depending on your location and external factors.
Shipping Charges
- Free shipping on all prepaid orders across India
- A small fee may apply for Cash on Delivery (if available)
Order Tracking
- Once your order is shipped, you will receive a tracking link via email/SMS to monitor your delivery in real-time.
Delays
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Logistics issues
- High demand periods
LIVA is not liable for delays caused by courier partners or unforeseen circumstances.
🔁 Returns & Exchanges Policy
Return Eligibility
We accept returns under the following conditions:
- Request is made within 7 days of delivery
- Product is unused, unworn, and in original packaging
- All tags and original invoice are included
Non-Returnable Items
- Used or damaged products
- Products without original packaging
- Items purchased during special sale/clearance (if applicable)
Return Process
- Email us at support@liva.com with your order details
- Our team will verify and arrange pickup
- Once received, the product will go through a quality check
Refund Policy
- Refunds are processed within 5–7 business days after approval
- Amount will be credited to the original payment method
Exchange Policy
- Exchanges are subject to product availability
- If unavailable, a refund will be issued
❗ Important Notes
- Customers are responsible for providing accurate shipping details
- LIVA reserves the right to refuse returns that do not meet our policy conditions
- In case of damaged or incorrect products, please contact us within 24 hours of delivery with images
📩 Need Help?
For any shipping or return-related queries, feel free to contact us:
📧 Email: digital.suraj2715@gmail.com
💎 Our Promise
At LIVA, we aim to provide a seamless and premium shopping experience — from placing your order to receiving it at your doorstep.
