Shipping & Returns Policy – LIVA

At LIVA, we are committed to delivering your luxury experience with care, speed, and reliability. Please read our shipping and returns policy below.

🚚 Shipping Policy

Order Processing

• All orders are processed within 24–48 hours of confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

Delivery Timeline

• Within India: 3–7 business days

• Delivery time may vary depending on your location and external factors.

Shipping Charges

• Free shipping on all prepaid orders across India

• A small fee may apply for Cash on Delivery (if available)

Order Tracking

• Once your order is shipped, you will receive a tracking link via email/SMS to monitor your delivery in real-time.

Delays

While we strive for timely delivery, delays may occur due to:

• Weather conditions

• Logistics issues

• High demand periods

LIVA is not liable for delays caused by courier partners or unforeseen circumstances.

🔁 Returns & Exchanges Policy

Return Eligibility

We accept returns under the following conditions:

• Request is made within 7 days of delivery

• Product is unused, unworn, and in original packaging

• All tags and original invoice are included

Non-Returnable Items

• Used or damaged products

• Products without original packaging

• Items purchased during special sale/clearance (if applicable)

Return Process

• Email us at support@liva.com with your order details

• Our team will verify and arrange pickup

• Once received, the product will go through a quality check

Refund Policy

• Refunds are processed within 5–7 business days after approval

• Amount will be credited to the original payment method

Exchange Policy

• Exchanges are subject to product availability

• If unavailable, a refund will be issued

❗ Important Notes

• Customers are responsible for providing accurate shipping details

• LIVA reserves the right to refuse returns that do not meet our policy conditions

• In case of damaged or incorrect products, please contact us within 24 hours of delivery with images

📩 Need Help?

For any shipping or return-related queries, feel free to contact us:

📧 Email: digital.suraj2715@gmail.com

💎 Our Promise

At LIVA, we aim to provide a seamless and premium shopping experience — from placing your order to receiving it at your doorstep.